Frequently asked questions
Shipping, use, warranties: find all the answers here. Another question? Email us at contact@polarderms.com.
Orders, use & warranties
What are the delivery times and costs?
Shipping is free across the store, with no minimum order. Allow 8 to 12 days; the parcel is tracked and you get the number by email as soon as it ships.
Can I return a product?
Yes, you have 30 days after receipt to send it back if you're not convinced. Email contact@polarderms.com and we refund you, no questions asked.
Are Polarderms devices under warranty?
The Cryo and the LED mask come with a 2-year warranty. If there's a fault, write to us: we repair or replace the device.
How long should I use each product?
The Cryo: 3 to 5 minutes, warm then cold, every day if you like. The LED mask: a 10-minute session, 3 to 5 times a week. The accessories (gua sha, globes, 3D duo) for a few minutes as needed. The Medicube serum and mask: see their product page for detailed instructions.
Who should not use these products?
Avoid any use on broken or irritated skin. If you have Raynaud's disease, cold urticaria, active rosacea, are pregnant or have any doubt, ask your doctor or dermatologist before use.
Are these medical devices?
No. They are beauty devices and skincare for home use, CE-certified where applicable. They do not treat skin conditions.
Are they suitable for all skin types and tones?
Yes, our devices and skincare are designed for all skin tones. If your skin is very sensitive or reactive, do a test first and ask your dermatologist.
Which payment methods do you accept?
Card, PayPal and Klarna are available at checkout, depending on your delivery country.